Policies and Finances

Copyright Policy

The mission of Peacemaker Ministries is to equip and assist Christians and their churches to respond to conflict biblically. We do this, in part, through our seminars and teaching materials. By God’s grace, we receive many inquiries from people who desire to teach and use our materials in various ways. This policy sets forth the manner in which people who are not on the Peacemaker Ministries staff may teach, adapt, and/or use copyrighted Peacemaker Ministries materials or excerpts from them.


Through this Policy

We are seeking to serve the Lord and His church by equipping and assisting Christians to respond to conflict biblically. By extending permission to others to teach and use our materials, we hope many people whom our staff could not reach will learn God’s principles. We intend that the latest versions of our materials be taught by godly people under the authority of their local churches, denominations, and/or ministries.  We desire to wisely steward the resources that God has entrusted to us.


Integration of Peacemaker Ministries Concepts into other Materials

Peacemaker Ministries encourages others to draw freely on the concepts that we have developed to communicate biblical peacemaking principles. Quotations of up to 1000 words from our work may be used without alteration for ministry purposes without written permission. (By “ministry purposes,” we mean that an excerpt will be used within a church, ministry, school, Bible study, etc., and will not be for resale, i.e., in published form.)

We ask that you give proper attribution to the source of the quotation by listing the title, author, publication information, and our ministry name and web site. For example:

Reprinted or adapted from Peacemaker® Ministries. https://peacemakerministries.org

Quotations of less than 200 words from our work may be used without alteration for non-ministry purposes without written permission. We ask only that you give proper attribution to the source of the quotation by listing the title, author, publication information, and our ministry name and web site. Quotations of more than 1000 words for ministry purposes or more than 200 words for resale require written permission. Please contact Peacemaker Ministries to request permission (Request permission here)

Website Privacy Policy

Peacemaker Ministries (Peacemaker, we, us, or our) has created this Website Privacy Policy to assure visitors that we are concerned about, and respect your privacy, while visiting our website.  Peacemaker Ministries will not provide your Personally Identifiable Information, including your e-mail address, to anyone outside of our organization.  Except as otherwise provided in this Privacy Policy, we will keep your Personally Identifiable Information private and will not share it with third parties, unless such disclosure is necessary to comply with a court order or other legal process; protect our rights or property; protect the safety and security of our other visitors; or enforce our Terms and Conditions.  We will endeavor to assure that information you provide to us will remain secure.  We want you to feel safe in your online experience while visiting our site.  We therefore request that you take a moment to review the following information.



On our website there are a variety of ways to interact with us that may require or request your Personally Identifiable Information.


Unsubscribing to E-mail

Peacemaker Ministries wants to make it easy to unsubscribe to e-mails we send to you.  Just look for the “Unsubscribe” link at the bottom of any e-mail we send and follow the instructions there.  You can unsubscribe at any time for any reason.  In addition, you may contact us at the address or phone number provided in the Contact section below.


Your friend’s e-mail address

From time to time, we may offer you the chance to send an article or a note to someone else telling them about the site.  Your friend’s Personally Identifiable Information is also covered by this Privacy Policy.

We will use your friend’s e-mail address to send the specific message you asked us to send.  We will not contact your friend again unless he/she voluntarily subscribes to our services.

We recognize that there are some people who may abuse our “send to a friend” system to send e-mail to persons who are not truly friends and who do not want e-mail from us.  Though minimizing such risks is important to us, we still consider this service important enough to offer it.


Collection of Information

We sometimes ask that you provide us with Personal Information while online.  The type of Personally Identifiable Information we collect typically corresponds directly to a request you make.  For instance, you may make donations, offer thoughts, enter contests, or request resources from our Online Store.  We also use this information internally to improve our site.  If you provide Personally Identifiable Information to us, we understand that to mean that you consent to our retaining and using such information as stated in this Privacy Policy.

Children's Privacy

At Peacemaker Ministries, we do direct some online services to children (defined as persons under age 13).  Because we wish to make our best efforts to protect the privacy of all users of our site, including children, we endeavor to comply with the 1998 Children’s Online Privacy Protection Act.  While these measures are included elsewhere in this policy, we summarize them here for the sake of communicating them clearly and understandably to you. Our site:

  • Accurately describes its privacy policy in this document,
  • Includes our contact information,
  • Explains the types of personal information we collect, and how we use it,
  • Explains our practices in terms of sharing personal information with third parties,
  • Allows parents to consent to the collection and use of their child’s personally identifiable information, without consenting to disclosure to third parties,
  • Explains that we do not condition a child’s participation in an activity on the child’s providing more personal information than is reasonably necessary for the activity.
  • Allows parents to review their child’s information, have it deleted, or refuse to permit any further collection, by contacting us at: hello@peacemakerministries.org or 1 (800) 711-7118

Types of Information Collected

Traffic Data

We automatically track and collect “Traffic Data,” including your computer’s IP address, domain server, type of computer, and type of web browser when you visit our site. We also maintain logs of the specific details of your activity on our site (e.g., how long you were signed on, the pages you visited and when a particular link is clicked). Traffic Data is anonymous information that does not personally identify you.

Personal Information

In order for you to access certain services and to purchase products that we offer on the website, we sometimes require you to provide us with Personally Identifiable Information that may include:

  • Contact Data (such as your name, mailing and e-mail addresses);
  • Financial Data (such as your account or credit card number); and
  • Demographic Data (such as your zip code, age and income).



From time to time our site may request information from users via surveys.  Participation is completely voluntary.  Information requested may include demographic information (such as age and zip code). We may post poll questions on the site that allow children under 13 to respond by email.  Information gathered from polls or surveys are only for our internal use.  We may post sample answers to polls or surveys on the website, but we do not include personally identifiable information in those sample answers.

Uses of Information Collected

If you request information related to our ministry, our products or services, or seek to obtain promotional material, or request that we contact you, we will use your Contact Data to do such things. We use your Financial Data to verify your qualifications for certain complimentary products or services or to bill you for products and services. We may use your Demographic Data to customize and tailor your experience on the website, such as displaying content that we think would interest you, or to monitor and improve the use our website and improve user satisfaction.

We use Traffic Data for monitoring and improving the use of our site and the satisfaction of visitors to our site.



In addition to collecting information, sometimes we place a file, referred to as a “cookie,” on your computer in temporary internet file space.  These files do not contain your Personally Identifiable Information.  Browsers typically recognize when a cookie has been sent to your computer and, if you have set your browser, gives you the option to refuse or allow it.  We can access cookies later in your session or in a later visit to our site in order to improve your visit to our site, as in the following examples:


Account Registration

When you request a resource, we require that you provide certain information to complete your transaction.  This information is used to create a unique account within our Online.  Following account registration and login, a cookie is used to automatically identify you as a registered user when you are browsing the site.


Shopping Cart Identification

This cookie allows us to maintain a “shopping cart” containing the products for which you are shopping at our Online Store.


Sharing of Information

We do not share or sell your Contact Data or Financial Data with third parties except those who are providing services to us, such as a mailing service.  Even then, we carefully screen those whom we use to provide such services.  At Peacemaker Ministries, we treat such information, and more importantly your trust in providing it, very seriously. We will not sell or share Donor Information with third parties except those who are providing services to us, such as a mailing service. This includes electronic and physical information.

We may share Demographic Data and Traffic Data, with advertisers and other third parties.  The data that we share is not personally identifiable and is mixed with similar data from others.


User Choice Regarding Collection, Use, and Distribution of Personally Identifiable Information

You may choose not to provide us with any Personally Identifiable Information.  If so, you can still access and use much of our site; however, you will not be able to access and use those portions of the site that require your Personally Identifiable Information.  If you do not wish to receive information we provide, you may opt-out any time we ask you for Personally Identifiable Information.

In addition, if you are a parent of a child under the age of 13, you may opt-out of our disclosure of your child’s information to any third party, but still allow us to collect and use the information for our purposes.



Your Personally Identifiable Information is stored on secure servers.  We provide you with the capability through encryption technology to transmit your Personally Identifiable Information from your computer to our e-commerce system if your web browser has that capability. At times we use password protection to protect your privacy and security and to limit the visitors to various portions of our site to those who we intend to grant such access.

Security and Disclaimers

Peacemaker Ministries always uses industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. Peacemaker Ministries has implemented appropriate security measures in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.  Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk. Once we receive your transmission, we will do our best to protect its security on our systems. In the unlikely event of an interception OR UNAUTHORIZED ACCESS despite our efforts, PEACEMAKER MINISTRIES shall not be responsible for such interception OR UNAUTHORIZED ACCESS, or any DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS) SUFFERED BY A CUSTOMER OR VISITOR, EVEN IF PEACEMAKER MINISTRIES HAS PREVIOUSLY BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. PEACEMAKER MINISTRIES DOES NOT WARRANT, EITHER EXPRESSLY OR IMPLIEDLY, THAT THE INFORMATION PROVIDED BY ANY CUSTOMER OR VISITOR SHALL BE FREE FROM INTERCEPTION OR UNAUTHORIZED ACCESS, AND DOES NOT PROVIDE ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. EACH CUSTOMER OR VISITOR IS RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF HIS OR HER OWN LOGIN INFORMATION.




Contact Us to Update and Correct Personally Identifiable Information

If you need to update, change or delete your Personally Identifiable Information or your child’s Personally Identifiable Information, please contact us at Peacemaker Ministries, P.O. Box 10, Spokane Valley, WA 99037, or email us at office@peacemaker.training.


Lost or Stolen Information

You must promptly notify us if your credit card, user name or password is lost, stolen or used without permission.  In such an event, we will cancel that credit card number, user name or password and update our records accordingly.


Other Limits to Your Privacy

This Website may provide links to external Websites maintained by individuals or organizations external to Peacemaker Ministries.  Once you access information that links you to another site, you become subject to the privacy policy of that site rather than ours.  We are not responsible for the privacy practices or the content of such websites.

We may also provide you the opportunity to post information to our site.  Please understand that any information that is disclosed in these areas becomes generally available to the public.  We have no control over its use and you should exercise caution when deciding to post Personally Identifiable Information.


Updates and Changes to Privacy Policy

We reserve the right, at any time and without notice, to add to, change, update or modify this Privacy Policy, simply by posting such change, update or modification on our website.  If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.  Any such change, update or modification will be effective immediately upon posting on the website.


California Privacy Rights

The California Civil Code Section 1798.83 allows our California guests and customers to request certain information regarding our disclosures (if any) in the prior calendar year, of personally identifiable information to third parties for the direct marketing purposes of those third parties. To make such a request, please contact us at either office@peacemaker.training or Peacemaker Ministries, PO Box 10, Spokane Valley, WA 99037, Attn: Legal Department, and include your name and the address to which you would like us to respond.  We will attempt to provide you with the requested information within thirty days of receipt.

Questions or Suggestions

Please direct all questions or comments regarding this privacy policy to Peacemaker Ministries at 800-711-7118 or write us at Peacemaker Ministries, PO Box 10, Spokane Valley, WA 99037.  You may also contact via e-mail at: hello@peacemakerministries.org.

Adapted from Focus on the Family’s privacy policy. Updated September 2020.

How Peacemaker Ministries Handles Donations

Peacemaker Ministries will respect the wishes of every designated donation. All designated funds will stay within the designated category of the donation. Each category will fund the cost to develop new materials, pay for training of those we minister to, pay for printing and/or publishing of new products, pay for gifting of resources that help those in conflict, pay trainers and/or reconcilers in the specified category, pay for travel and other set up costs to ensure the event and/or reconciliation can take place, and to cover overall general cost of doing ministry in that category.

90% of all donations go directly to the designated category, or, if no category is selected, to general ministry needs. 10% of each donation will be used for the general fund to cover general overhead costs for Peacemaker Ministries. Any fundraising that results in excess of the specified goal amount is automatically transferred into the general fund of peacemaker ministries to be used for the ministry where it is needed most.

If a category is going to be closed down, not used, or no longer developed, the official board of Peacemaker Ministries will reassign those funds to a new category of their choosing to ensure the success and advance the mission of Peacemaker Ministries.


Financial Documents



If you have a grievance with an intake person, a conflict coach, mediator, consultant, arbitrator, an employee of Peacemaker Ministries, and/or an independent contractor of Peacemaker Ministries. Peacemaker Ministries takes these grievance allegations very seriously. All allegations will need to be put in writing using the grievance form.

Scriptural Foundation

15 “If your brother sins, go and show him his fault in private; if he listens to you, you have won your brother. 16 “But if he does not listen to you, take one or two more with you, so that BY THE MOUTH OF TWO OR THREE WITNESSES EVERY FACT MAY BE CONFIRMED. 17 “If he refuses to listen to them, tell it to the church; and if he refuses to listen even to the church, let him be to you as a Gentile and a tax collector. 18 “Truly I say to you, whatever you bind on earth shall have been bound in heaven; and whatever you loose on earth shall have been loosed in heaven. 19 “Again I say to you, that if two of you agree on earth about anything that they may ask, it shall be done for them by My Father who is in heaven. Matthew 18:15–19 (NASB95)

23 “Therefore if you are presenting your offering at the altar, and there remember that your brother has something against you, 24 leave your offering there before the altar and go; first be reconciled to your brother, and then come and present your offering. Matthew 5:23–24 (NASB95)

1 Brethren, even if anyone is caught in any trespass, you who are spiritual, restore such a one in a spirit of gentleness; each one looking to yourself, so that you too will not be tempted. Galatians 6:1 (NASB95)

Peacemaker Ministries Grievance Process

Step #1 (Private and Direct): 

Go Directly to the person you have a grievance with and try to reconcile your differences between the two of you. (If abuse is involved in this grievance skip step #1)

Step #2 (Help From Peacemaker Staff): 

Contact Peacemaker Ministries at 1-800-711-7118.

Note: They will ask you to put in writing your grievance before proceeding.

(If the problem is with a Peacemaker Staff Member and you do not feel comfortable using Peacemaker Ministries Staff Please Go to Step #3)

Step #3 (Help From Peacemaker Board): 

Contact Peacemaker Ministries’ Board Chair. 


Note: The Peacemaker Board Chair will ask you to put in writing your grievance.



Date Form Was Completed: _____________________ Date Form Was Submitted: _____________________

Person To Whom the Form Was Submitted: ____________________________________________________________

Form of Submission (Email, hard copy, mail, etc.) ________________________________________________________

Information of person making the grievance

Name: ___________________________________________________________________

Phone Number: ___________________________ Email: ______________________________________________

Mailing Address: ____________________________________________________________________________________

Information of person who caused the grievance: (One Person per form)

Name: _______________________________________________________

Phone Number: ___________________________ Email: ______________________________________________

Mailing Address: __________________________________________________________________________________

Have you tried talking directly to the person with whom you have a grievance toward?

 YES: _____________          NO: _____________

If not,  please explain. Use additional paper if needed.

Grievance Details: 

Date(s): ___________________________ Date(s): ___________________________


Please identify what type of grievance you experienced.

Process: _________ Personal: _________ Outcome: ________ Relational: _________ Professional: _________


What happened? Use additional paper if needed.


Witnesses of grievance: Use additional paper if needed.

Name: _______________________________________________________

Phone Number: ___________________________ Email: ______________________________________________ 

Name: _______________________________________________________

Phone Number: ___________________________ Email: ______________________________________________

What is your desired outcome? Use additional paper if needed.


___________________________________________________________________________ ______________________

Printed Name Signature Date




Life is too short for broken relationships.

Conflict is no fun. You were created for more.